Refund & Return Policy
Return & Refund Policy
At EZGOLF Shop, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.
Cancellation/ Modification Policy
You can cancel/ modify your order anytime within 4 hours of purchase. After this, we might not be able to fulfill your request for modification or cancellation since the order may have already entered processing. You may contact us within 24 hours to modify. If your order hasn't been processed, we will do our best to accommodate you.
Refund Processing
Any refunds successfully confirmed by our team will be processed within 10 business days. You will receive an email notification once the return process has started with your bank.
Returns and Refunds
We provide a 30-day return window for unused items returned in their original packaging. However, we don't issue refunds for used, worn, or damaged items due to normal use or misuse. If you return a non-approved item without a valid reason or outside the 30-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price, and we reserve the right not to allow the return.
To start a return, email us at support@ezgolfshop.com within 30 days of delivery, providing your order number and return reason. If approved, one of our team members will email you a return label. Items must be returned in their original packaging and unused state. Include your order number and shipping name in your return package to facilitate prompt processing. Customers bear original shipping costs, except for damaged items upon receipt. Shipping costs are not reimbursed.
Upon receiving your return, we may take up to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 20 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and a successful refund, please email us or contact your financial institution.
We don't issue refunds for used, worn, or damaged items due to normal use or misuse.
All refunds are processed in U.S. dollars ($USD) as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
Product Concerns
We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.
Damaged Items
We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition, is not considered damage.
If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery Policy
While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact us at support@Ezgolfshop.com and one of our team members will get you the most up-to-date information from our carriers. We are not responsible for lost, stolen, or delayed packages. We are not responsible for packages delivered to the wrong address due to an incorrect address being provided, so please check your address prior to final order.
Fulfillment & Delivery Time
Orders placed before 2 pm Monday - Friday are processed within 1-2 business days. Orders will deliver within 5-12 business days depending on location and carrier selected. If your order does not arrive within this time frame, please contact us at support@ezgolfshop.com and one of our team members will check the status of your order.
- Processing: 1-2 business days
- Delivery: 5-12 business days
- Contact: Support@EzGolfShop.com